Salesforce has launched Headless 360, a new platform architecture that exposes its full suite of capabilities as APIs, MCP tools, and CLI commands, enabling both humans and AI agents to operate without relying on traditional user interfaces.
Headless 360 represents a shift toward what Salesforce calls the “agentic enterprise,” where workflows, data, and business logic are accessible programmatically rather than through manual navigation. The platform allows developers and AI agents to interact directly with Salesforce systems, building and executing workflows across sales, service, and operations from any environment.
The system introduces more than 60 MCP tools and 30+ preconfigured coding skills, giving developers and coding agents real-time access to enterprise data, workflows, and infrastructure. It also includes a new “experience layer” that separates functionality from presentation, allowing applications and workflows to render across platforms like Slack, mobile, and other interfaces without being tied to a single front-end.
Additional capabilities focus on managing AI agent behavior at scale, including testing tools, observability features, and governance controls to ensure reliability before and after deployment. These tools are designed to help enterprises monitor, evaluate, and refine agent performance over time.
By decoupling the platform’s interface from its underlying systems, Headless 360 enables faster development cycles, greater flexibility in application design, and seamless integration across channels. The launch reflects Salesforce’s broader strategy to position its platform as the central infrastructure for coordinating data, workflows, and AI-driven operations across the enterprise.